Testimonials

I want to tell you about Shan Cappuccino and his sparkling service. Shan has served our daughter over the years and when we wanted to sell our income property, he brought in a fellow to clean up and paint the unit to an extent that it could be sold. Shan then listed the unit, brought in a buyer and had the condo sold and closed, all in 2 and a half months. Any questions, any help, Shan was there to handle the matters. And he was consistently in touch with us with every step. We would have no hesitation in recommending Shan for your real estate needs. And aside from his professionalism, Shan is a wonderful and thoughtful fellow.– C.B. & B.B.

We worked with the Janny, Jeff, and Shan team to buy and sell our residences. Janny and team were extremely helpful during a very long process. We had lived in our home since 1990, and we had to declutter a large amount of the things we had acquired over the years as we were moving into a two bedroom unit from a large four bedroom house. Nothing seemed to faze Janny. No matter how frantic I was, she was a sea of calm and maintained a positive attitude. She took the time to explain things to us in a way we could understand, including little touches like staging the home to be more attractive visually. Janny is an optimistic, sincere and genuine person who had a great interaction with us and had good communication skills with all people involved in buying and selling our properties. We also would like to commend the entire amazing team! – J.S. & A.S.

We would not be happier with the service we received!!

From the moment we spoke with Shan about our plan to buy a house, we felt that he had our best interests at heart. He understood very quickly our property preferences and helped us better understand what would work best for our situation.

The team’s knowledge and expertise put us at ease during the entire process. We felt supported and never pressured into any of our decisions. We can’t imagine having accomplished this with any other representative and have recommended Shan to all of our friends and family! Shan was always happy to answer any of our questions and helped ease any of the worries we had while searching for our dream home. His patience, kindness and professionalism made for the best experience!

We are so happy with our purchase and are very thankful to have had Shan and the team help us with this big moment in our life. We can’t thank you enough! – C.G. & J.C.

Despite a poor property market last fall/winter season, I feel that I’ve been so very lucky to have worked with your team! I was so amazed with your great efficacy and expertise in reacting to any kind of market. I want to thank you for your exceptional support and help throughout the process of buying and selling my homes! You had a keen and friendly approach with my every need! It was a great experience to deal with your exceptional professionalism, humanity, and dedication to doing good and doing well! Again, thank you very much! – M.F.

I’ve known Shan for more than 20-years and he’s been by my side at every step of my property journey in Ottawa. He was my agent when I bought my first home in 2007 and managed the property for years when I moved away for work. Shan and his team were the natural and obvious choice to handle the sale when I opted to put the home on the market in late 2023. I loved that place and Shan had been an important part of it from day one so he would now help me find someone to pass it on to.

I really can’t say enough good things about the help and guidance I was given. I was provided a clear picture of the market and what that might mean for a logical asking price, advice on repairs and upgrades that would make the home more attractive to prospective buyers, and lots of information on the steps we were about to go through to sell.

Over a few weeks, the home was transformed, the staging was great, and the photos were top notch, so it was quickly ready to be listed Shan and his team also gave me detailed information and friendly suggestions throughout that process.

The house was in a great neighborhood but lacked a few amenities so we knew it might not be a super quick sale. Shan was in frequent contact about what kind of activity he was seeing and options on how to proceed. Still, within weeks we had an excellent offer from a committed buyer, and I was ready to move. Shan and his team helped me throughout the actual sale process, and it all proceeded without a hitch.

I’d long pondered if and when to sell my Ottawa home. It is never an easy decision, but I was given confidence and comfort by Shan and his team through it all and it wound up being so much less complicated than I’d feared. I’ll always have fond memories of buying that home with Shan by my side years ago and couldn’t have closed that chapter so simply and as successfully if he hadn’t still been by my side now.

Thx, all the best to you and the whole family – Ben

I couldn’t be more thrilled to share my heartfelt experience working with Shan Cappuccino and his incredible team. From the moment I decided to sell my home to the challenging journey of finding a new one, with everything, Shan and his team were an absolute dream to work with.

First and foremost, Shan’s team’s staging expertise blew me away. Walking into my own home after Christine had worked her magic was like stepping into a whole new home. Every detail was meticulously arranged, accentuating the best features of the home, and creating an ambiance so welcoming that I almost didn’t want to leave. Christine’s keen eye for design and her dedication truly transformed the space into something extraordinary.

But their talents didn’t stop there. When it came to selling my home, Shan and his team went above and beyond. They guided me through every step of the process with care and professionalism, alleviating any worries I had along the way. Their marketing strategies were exceptional, ensuring that my property received maximum exposure and ultimately attracting the perfect buyers.

And when it came time to find a new home, Shan was there every step of the way. He took the time to understand my needs and preferences, showing me properties that not only fit my budget but also resonated with my lifestyle. His knowledge of the market and the area was invaluable, and thanks to his expertise, I was able to find my dream home in a fantastic neighborhood that perfectly suited my needs.

Throughout the entire process, Shan and his team demonstrated unwavering dedication and commitment to achieving the best possible outcome for me. Their professionalism, integrity, and genuine passion for what they do truly set them apart. I can’t thank Shan Cappuccino and his team enough for making what could have been a stressful experience incredibly smooth and enjoyable.

In the end, I not only sold my house for a great price but also found a new place that I can proudly call home, all thanks to Shan and his exceptional team. I wholeheartedly recommend Shan Cappuccino to anyone in need of real estate services. They are truly an amazing team, and I feel incredibly grateful to have had them by my side every step of the way. – K.B.

We were introduced to Janny through a family member. We knew we needed someone who was knowledgeable, dependable, and had our best interests in mind. This was the first time we were selling a home and it can be a very stressful experience but with Janny’s help, the process seemed much easier. Janny was always responsive and made herself available. Working with Janny has been great, she explains everything thoroughly and answered all of our questions. Janny makes sure everything is taken care of promptly and correctly. She has not only become our realtor of choice but also a friend of the family. – M.L.

It has been such a great experience working with Janny and Shan! We had been trying to rent it for weeks ourselves, but then in a matter of days, they found us a fantastic tenant and took care of everything. We are so grateful for all their hard work and lucky to have benefitted from their expertise. – R.B. & N.G.

What a pleasure it is to work with Shan. He walked us through every step of a complex move as first-time landlords. His team helped us to stage our home and improve its marketability. His thorough vetting of tenants and guidance in selecting a tenant helped us to find the best match possible. We would recommend Shan and his team to anyone. – W.T. & A.P.

I would like to express my gratitude to Shan Cappuccino and his team for the way they dealt with the sale of my long-time home – a townhouse that is part of a Common Elements Condominium. From beginning to end, it proved to be a positive experience for me. I found Shan professional and exceptionally likeable and easy to be with. At our first meeting, as he told me of his years in the business, explained that the team worked together, and introduced me to another member (who dropped by) I saw I had the right agent for the job.

Not only did he and his associates make the sale of my house easy for me, both practically and emotionally, he helped me move out of the house, into my new home, and on with my life.

This all sounds very serious – and is – but Shan was fun! – T.D.

Shan provided me with insight, professionalism and character in supporting both my pre-construction build and the rental of the unit thereafter. His knowledge of the market and calming approach is what my wife and I required during the significantly changing markets over the past 2 years. – A.S.

In July 2023, we engaged the services of Shan Cappuccino to sell our condominium in Lowertown. Shan handled the sale professionally and in a timely manner. He is a down to earth person and easy to deal with. Being a local, he has a great knowledge in the area of the property. On the first day of the MLS listing in the market, we received a satisfactory offer, and we accepted it with a fast closing. We therefore recommend his services to anyone selling property in Ottawa. – Belinda and Vicente Carino

Janny Mills came strongly recommended to us, and she did a fantastic job as our realtor! As first time home-buyers, we were unsure of what to expect, and Janny was a wonderful guide – she knew the Ottawa real estate market inside out, and she provided us with invaluable insights about the homes and neighborhoods we were considering. Most importantly, Janny listened carefully to us to understand what we were looking for, and with her help, we found just the right place. When it came time to negotiate the purchase, Janny did great work on our behalf. We could not be happier with the overall result, and would recommend Janny in a heartbeat. Thanks Janny! – P.B. and J.E.

Hi Jeff:
I believe that all outstanding matters relating to the sale of the property have now been dealt with and the new owner has moved in. So I would like to express my and my children’s appreciation for all that you did to make the whole process go so smoothly. As I begin a new phase of my life in the middle of summer, it is hard to believe that we began preparing for the sale surrounded by snow. I had no idea what I was in for at that time, but having your calm and professional responses to my various needs made a stressful period of my life much easier to get through. Thank you, and best wishes for the future. – I.I.

Kudos to my real estate agent, Shan Cappuccino, for doing a great job selling my condominium. As you are probably aware, the condo market is currently saturated and prices are low. Shan managed to get close to my asking price. In addition, he was very helpful by providing me with an excellent summary of similar condos that have sold recently. He provided good advice regarding the preparation of the unit for sale. Shan is very responsive and answered all of my questions. I highly recommend him. – Rocky Bivens

We highly recommend Jeff and his team! They provided a wealth of knowledge, objective advice and patience throughout the home buying and selling process. Jeff never seemed to be pushing us to buy or sell, but only to make the right decision for our family. No question went unanswered and the whole team provided wonderful service to make the process as easy as possible. Thanks again Jeff!! – L.S. & A.S.

Thanks again Shan, for all your help. Working with you makes real estate transactions stress-free and seamless. Your experience comes through in your interactions, recommendations and negotiations, it is extremely reassuring. I appreciate your professionalism, wisdom, opinion, patience and dedication, you always respond in a timely manner, take my opinion into consideration and share your perspective which is based on facts and analysis of market conditions. I truly feel that you have my best interests at heart. Until my next real estate transaction, I wish you success and happiness. – D.V. (a loyal and very satisfied customer)

Jeff, Janny and Shan have helped us to both buy and sell our home in Ottawa. Their in-depth knowledge of the Ottawa market allowed them to advise us on the best strategy to sell our home quickly and for a great price! We wouldn’t hesitate to enlist their help again if we find ourselves back in Ottawa. – E.S. & M.R.

Jeff was recommended to me by a family member. Jeff’s service was very professional. He always answered my phone calls and was very friendly, very knowledgeable, and very dependable. It was a joy working with him. I would recommend Jeff 100 %. – L.A.

We just wanted to say thank you for our successful house sale. From the moment we talked and then met your team, we knew that you were the ones to get us through this. During a quick walkthrough, you and your team instantly identified some simple changes that would make the house look better, and they worked very well in preparing for the house to be viewed. We were most impressed with the photographer, who organized and took some wonderful pictures of the house. They looked so good we wondered why we were selling at all. Our friends who saw them were most impressed. The actual viewing and sale went very well. From the moment the house was listed, there was a constant stream of people wanting to see it. Your experience shone through during our reviews of the offers when you guided us to a conclusion that we were both very happy with. Thanks again Jeff. – Ken and Hazel

Shan Cappuccino is a successful Realtor® because he listens to his clients. He took the time to review my requirements and then researched listings in the market that met my criteria. I was overwhelmed by the limited time frame I had to find a condo, and at the time, I was not living in the same municipality. Shan kept in constant communication with me and was available at any time to talk. He is flexible and was always willing to offer assistance. As well, his professional approach to working with other agents allows for personal attention to any concerns. I guarantee he will assist you all of the way. I would not hesitate to select him to be your agent. – B.C.

Shan is a Real Estate Agent like none other! If you want to get your house sold quickly, he is your man. He has an energy and enthusiasm unlike any realtor I’ve met, while being completely authentic and efficient. What impressed me most about Shan was that he was so responsive to our needs, was a clear communicator, was very professional and really treated us as his number one priority, not another number out there. He made the whole transaction during the lockdown simple, smooth, and understandable! We highly recommend Shan. – Asma & Bechir

Having sold two previous houses on our own in the past, my husband and I were unsure of the need to hire a Real Estate agent to stage and sell our home in Old Ottawa South. So I asked a few long-time friends in the neighborhood for their thoughts, and in today’s highly competitive market, they all agreed it would be a wise move. Close friends had previously used Janny Mills and had built a solid trust and respect for her expertise, so we agreed to enlist her. This turned out to be one of the best decisions we have ever made!

Not only is she an expert in her business, but she comes armed with a whole myriad of additional complementary skills- ones that were incredibly helpful and made the selling of our long- term home relatively easy and successful. Janny was there every step of the way – arranging home staging services, listening to our concerns, offering advice and suggestions, and being flexible and available throughout the whole process. When it came to time to show the house, she offered us a place to stay, she tried to ensure our timelines were adhered to since we were moving outside of province- and we achieved an above-average price for our home, enabling us to actually purchase a new home in NL!

While all of the above demonstrates how valuable it was to have Janny in our corner, there is more- and for us, this made all the difference too: Janny listens to people. She doesn’t just hear the words, she listens through the heart, which enables her to meet her clients with an in- depth understanding and compassion, as well as true professionalism.

Janny Mills is exceptional. I would recommend her, without reservation to anyone who is looking for a real estate agent who cares deeply about her clients! – K.A.

We would enthusiastically recommend Jeff, Janny and Shan to help anyone market and sell a home. We found the team brought a combination of insightful perspectives to guide us on how to prepare our house to show as well as possible to prospective buyers. They were also very skilled at helping us understand the recent market conditions in our neighbourhood and how to position the house to attract the most qualified buyers. They were also very open to any suggestions we had and went out of their way to provide extra marketing initiatives in a very short timeline.– V.E. & G.E

Communication, Planning, Dedicated Customer Service key to success.

Shan Cappuccino contacted me in the summer of 2020 advising me that despite Covid, the real estate market in Ottawa was quite strong. However, I advised that I was not prepared to sell my property yet. In the fall of 2020, my tenants had given notice of termination and I informed Shan of my intentions to sell the property.

Selecting the right realtor was an important decision for me and although, I had worked with Shan previously, I asked him what his approach would be to market my property, given its specific pluses and minuses. Right from this point, Shan displayed that he was fully committed to providing me with his best customer service. After compiling some data Shan and I discussed a marketing strategy that he felt would maximize the attractiveness of my property and sale price. This included strategic timing of the listing, preparation of the property and staging. I compared his plan to others and was convinced that Shan was going to provide me with the most dedicated service and had the best approach to marketing my property. One of his strengths is his in-depth knowledge of the ByWard Market and Lowertown area market. Another of Shan’s strengths was communication. I had very strong ideas of my own and Shan took the time to listen, adopt my ideas where it made sense or to explain why other options were clearly better. I placed my trust in Shan and the results exceeded my expectations. Every recommendation Shan made paid off. My property had never looked better and the number of viewings during the first week was unbelievable. As a result of Shan’s personal dedication, communication and planning, my property sold for a price that surpassed my expectations. – L.T.

My partner and I recently bought a house. Janny was our agent. Our search was in the midst of the hardest market for buyers in generations, and at the height of the SARS-CoV-2 pandemic. The housing market was such that houses would regularly go for $100,000 over asking within our location and price range. My partner and I knew people our age and in our position that had become so discouraged that they dropped out of buying a home altogether. But we had Janny.

Janny worked with us to put us in exactly the home we wanted for the price that we wanted. We saw dozens of homes, and placed many offers on many houses. Janny was diligent, and respectful of our budget and our needs. She was always available for us when we needed her, and always with the highest degree of professionalism and kindness. She supported us through the months long ordeal of trying to break onto the property ladder, and when we eventually found our home, it was because of her swiftness and hard work that we ended up with our dream home. We were very lucky to have the privilege to work with Janny, and she is in many ways responsible for the bright future we have ahead of ourselves. – V.W. & S.G.

We have been working with Jeff for many years and just recently had the pleasure to do so again. The sale of our condo was handled very efficiently. Jeff is the consummate professional and is very knowledgeable of current market conditions as well as trends for the future. His office staff is also very efficient and quick to provide required documentation. We strongly recommend his services. – Geneviève and Paul

Janny did a great job of helping find us a new home. This was the 5th time working with her and would not hesitate to do so again. We had the particular challenge of trying to find a home during a short one-week house hunting trip – in a very active Ottawa market. Janny, with the help of Michelle, made a series of appointments to help us make the most of our time in the city. In addition, Janny made herself available to see properties at short notice. This flexibility and Janny’s knowledge of the market & properties combined with experience that guided us in the negotiation process came together to help us successfully land a place. We are grateful for her help and wouldn’t hesitate to recommend her to others looking to find their new home in Ottawa. – A. & R.

As first time home buyers, we immediately felt comfortable, confident and secure when working with Jeff. We were referred to him by a friend, so we knew he came highly recommended! Jeff is always available, generous with his time and always able to share his knowledge and expertise in choosing and taking care of our home. Jeff and his team create an extremely professional and welcoming environment. We are very fortunate to work with them! Let them guide and support you on your journey! – N.K.

Jeff Rosebrugh and his team of agents and administrators are professional, personable and experienced. Jeff in particular provided timely expert guidance in our search for a new home. From the moment we identified a house, he helped us think through a negotiating strategy and identified a host of services to facilitate the transaction (inspectors and lawyers). He provided careful, balanced and informed advice before and after we closed the deal. We recommend Jeff without hesitation. Cheers. – Rob

Most real estate transactions go fairly smoothly. Some have a glitch which you hope your realtor will take care of fairly easily. Then there is the odd time when the glitch on your way to complete the transaction is not a glitch, it is a major disaster.

Shan Cappuccino has handled about 5 transactions for me over the past 7 years or so. Over this time, I have found Shan knowledgeable and focused. His advice has been solid and reliable. I have also come to realize that he is all about getting the job done in the absolute best interest of his clients. My last experience with him proved just how much effort he is willing to put in to do just that.

During 2020, with everything already complicated as a result of the pandemic, Shan was handling the sale of my condo. Just before the closing date, a major issue occurred that put the sale in jeopardy and required extensive repairs to the unit. Now, I was one of those few in Ottawa that had to actually go to work everyday (not working from home). When Shan alerted me to the problem I was briefly paralyzed. Finding people to do the repairs, handling their access to the building during the pandemic, not to mention the projected cost of the repairs were all added stress that I could do without at that time. That is when Shan truly stepped up and took charge. He handled everything, including ensuring supplies were delivered, coordinating 2 different repair teams and even making sure they had parking spaces downtown. He kept me informed at every stage of the repairs which took a few weeks. He ended up getting the whole thing taken care of at almost half the initial cost estimate. The fewer dollars made me happy. What really made me grateful to Shan though was that during a crisis period, he took away pretty much all the stress that would have accompanied the logistics of making sure the unit was repaired to the buyer’s satisfaction and ensuring the sale would go through. Shan went above and beyond and showed what distinguishes him and his team from any other realtor (or really many other professionals) I have dealt with. I could see he was fighting for my best interests. Needless to say I am very happy Shan was working on my behalf and I could not recommend him more strongly as a top notch professional. – A.S.

Janny Mills and her colleagues brought an enthusiastic wrap-around approach to selling our house in record time and at a more than satisfactory price. She came to see us the same day we contacted her, advised on getting the house ready to show so we didn’t need to hire a fluffer, and gave great advice on the right price for the listing. All the paperwork and photos were completed, and the listing was on the market within three days of us contacting her. She responded immediately to all our questions. We were so lucky to have found Janny and are grateful for her help. – T.R. & B.C.

Shan is the kind of real estate agent that you dream of. He happily – and promptly – answered every question we had, and was kind enough to take the time to teach us the ins and outs of home buying and home ownership, which as first-time buyers was an absolute blessing. I will happily let anyone I know who is looking for an agent that Shan and the team are the best in town, and can say that knowing confidently that he will treat every client the way he treated us – with utmost respect, care, and a willingness to go above and beyond. – Jeremy

I spent over a year working with Shan while searching for my first home. During that time, I learned so much from him about houses and the real estate market. Shan was there for me every step of the way. He is incredibly knowledgeable, and answered all of my (many) questions. He is very personable and I really enjoyed the experience – he was there for me through good times, the not so good times, and the best time – when I finally got the home of my dreams! Shan truly cares about his clients, and I am so happy to have had his help throughout that process! – K.S.

It is difficult to imagine a better real estate agent than Janny Mills. Janny helped us sell our Centretown house five years ago. So when we were in the market for a condo this summer, we turned to her. We’re delighted with our purchase. Janny’s guidance (and patience with our changing criteria 🙂 was invaluable. We were in awe of Janny’s encyclopedic knowledge of specific properties, as well as the overall real estate market in Ottawa. When it came to making an offer, we benefited from Janny’s insightful negotiation skills. If we are ever in the market again for buying or selling, our first call will be to Janny. – Geoff Bickerton & Jane Stinson

Working with Jeff and his team was the best thing we could have done to sell our home. Jeff’s professionalism and knowledge about the neighbourhood were major assets, and his estimations of value were consistently accurate. The team worked hard to make sure our home sold quickly at a fair price that we were very happy with. – K.R. & M. R.

Working with Shan Cappuccino recently & in the past has been a very positive experience. Shan understands & is extremely knowledgeable about the real estate market. His tremendous experience is evident in his communications, guidance & advice. Shan is very professional and patient, and his attention to detail is exceptional! He is very accommodating & everything he does is with your best interest in mind. As Shan is part of the Janny, Jeff & Shan team, not only do you have Shan’s experience & support, you also have the support of his powerful team. Whether you are looking to buy, sell, rent or invest, with Shan’s commitment & high standards, he’s the one for the job! – A.W.

Decent and smart, Shan Cappuccino is well connected to all things real estate, including other realtors and the great mechanism of the Ottawa housing market. I am thrilled to have listed my house with him and his Royal LePage team. I cannot imagine a more resourceful and effective agent—in fact I don’t dare tell you all the details he took care of; there were just too many for one person to remember, and anyway, you wouldn’t believe me. My townhouse was the smallest of all the units on the court, and yet, under the guidance of Shan Cappuccino, it sold at a price that was more than acceptable to me. Capricious as the market is, you want to have Shan and his team in your corner. – A.C.

We have worked with Shan on multiple home transactions, most recently on the sale of our home in central Ottawa. Shan is always professional and acts with the best interest of his clients at the forefront of all that he does. His communication with us was always concise and clear. Shan always makes himself available and responds very quickly to any queries. His team assisted with recommendations on staging, and the photos that were taken provided an excellent representation of all aspects of the home. The additional challenges that the COVID-19 virus brings were well-managed, ensuring the safety of everyone involved. All in all, an exceptional experience. – R.B. & L.B.

We recently sold our home and had a wonderful experience with Shan Cappuccino. From the start, he provided great advice on how to stage our home and an excellent photoshoot was provided allowing the potential buyers a great first look at our home. Most importantly, Shan accommodated our very busy schedule throughout the entire process and always made time to answer our questions or clarify things for us. Thank you Shan. – K. & J.

Janny is knowledgeable about both residential and rental properties, and has assisted in making my financial and personal dreams come true. She has lots of experience and knows the Ottawa market well. Janny strives to get the best deal for her clients – in regard to price but also timing. I do not hesitate to recommend Janny to my friends and colleagues. In addition to being a great real estate agent, she is a great person. If she is unavailable, one of her charming partners is there to take over the task at hand, as she and her team members work seamlessly together. You can’t go wrong with Janny at your side. – J.F.

This is the third time I have called upon the services of Jeff Rosebrugh. Once again, he has gone above and beyond to help me get my dream home.

I needed to buy a house in Ottawa while still working in Toronto. Jeff’s knowledge of the Ottawa real estate market was invaluable. Jeff visited houses I might be interested in, sending me photos of interesting details so I could make up my own mind. He steered me away from several houses that looked good on MLS, but which had serious drawbacks not visible in the listings.

When we found the right house, he visited it several more times to find answers to my questions. He helped me find a local lawyer, a highly rated home inspector, a home monitoring service and locksmith. Prior to my move in, Jeff performed the pre-occupancy inspection with the builder. Later, the builder told me it was the most thorough he had ever undergone. I am very happy with my new home and will recommend Jeff Rosebrugh to anyone in search of a new home in the Ottawa area. – Richard Cuthbert

My wife and I have just sold our house with the assistance of Jeff, as well as his two partners Janny and Shan. I have known Jeff for quite some time in the neighbourhood, and can attest to his professionalism, trustworthiness, and knowledge of the real estate business. Jeff and his Team were very helpful in making recommendations for ensuring our house presented well, and went the extra distance to accommodate the visitation requests of potential purchasers. I would strongly recommend others consider Jeff, Janny and Shan. – Phil and Michele

Testimonial from satisfied clients

After making a decision to downsize, my husband and I retained Janny Mills to sell our house. It was not an easy decision to part with our home of 20 years, including letting go of all the accumulated possessions that would not fit in a small condo. We were very pleased to work with Janny through all the various stages of the sales process. We appreciated the time she took to meet with us to hear about our expectations, provide all the information we needed and her prompt response to our many questions. We benefited from her advice on preparing our house for the sale –and giving us the time to get the job done! Janny arranged for Christine Jurado to help us with staging, which helped to make our house look its best for the photographer, potential clients and an Open House. Our house had never looked better! We were also impressed by the professional marketing approach and the listing materials that were prepared by Janny and her team. Finally, we appreciated Janny’s expertise with the negotiations and preparing the sales documents for our lawyer. The outcome of the whole process was a quick sale at a price we liked.

In brief, we were pleased to rely on Janny’s expertise and we enjoyed her friendly, personable style in working with us. We would not hesitate to recommend Janny to anyone who is looking to retain the services of an experienced Real Estate Agent. – L. and L. Jones

Jeff’s professionalism and dedication to his craft make selling your home a breeze. He has a wealth of experience and a wonderful team of people working behind the scenes to make the experience truly enjoyable. Thanks for another successful relocation Jeff and team! – M.L.

Dear Janny,
Now that we are settling in our condo, we want to make sure you know what a joy it was embarking on this journey with you to find our new home. From the moment we met you for the selling of a property up to the searching and finding our common home, it has been a delight knowing that you were there to help us make it happen. Thank you for listening to our needs and wants, understanding what is really important for us, helping us think through our options and staying available for answering our questions along the way.
To you and your team, we express our gratitude and many thanks – Kevin and Hélène

We had a pretty tough sell in front of us. Janny and her team came and laid out their whole marketing plan. They helped us with staging, and did a fairly large number of open houses to get interest and finally managed to get it sold! Janny is very knowledgeable, resourceful, and available when we had questions. I would recommend her in a heartbeat to any prospective sellers or buyers! – Ilya and Anita

Janny was an excellent agent to navigate us through the tricky business of purchasing a home — especially as first time home-buyers juggling the numerous competing priorities involved in looking for an owner-occupied multi-family property. Janny had deep and relevant knowledge about the various neighbourhoods we were interested in, and she was patient and tenacious in helping to work through what proved to be a complicated negotiation and purchase. We’ve now been in our house for 2 years and are very happy with where we landed. We would work with Janny again without hesitation. – L. & J.

I have been working with Shan as a customer for over three years, and he has truly been one of the most competent people I know. When we were negotiating for our beautiful family home, in one of Ottawa’s premier neighborhoods, Shan was with us every step of the way. He went the extra mile to ensure that we were comfortable with the terms of the offer and purchase. Shan also worked with me on finding a tenant for an investment property, and he delivered in fine fashion! The tenant was of the highest quality and, in fact, so good that when I decided to sell the property Shan found a discerning property investor in Vancouver to buy it with little hesitation! These experiences speak volumes of Shan’s professionalism and broad network that he has built and adeptly maintained. Last, Shan is a generous spirit and an engaged member of his community. I actively recommend Shan at every opportunity! – Nicolas Fortier

Not only does Jeff Rosebrugh have the business acumen of a very good real estate agent, his communication skills and his willingness to provide services that go above and beyond considerably reduced the stress involved in selling a property. – M.N.

Janny recently helped me sell my condo. She made what could have been a stressful process into a painless experience. Janny was always very patient, attentive and professional in walking me through everything and answering my every question. As a first-time seller myself, it was great to have someone with so much experience to walk me through it. I would highly recommend Janny and I look forward to working with her again in the future! – T.B.

Janny is very good at what she does and on numerous occasions throughout the process, I benefited from her expertise. I’m a cautious person and I find real estate transactions stressful. Therefore, I was looking for an agent that is patient and knowledgeable. Her positivity and attention to detail meant that Janny was the right choice for me. – J.I.

I wish to express my deep appreciation and thanks to Shan Cappuccino of Royal LePage Performance Realty for his excellent service and guidance with respect to the staging and preparation for the sale of my property. His knowledge of current market prices was invaluable in establishing a viable asking price and a relatively short time-frame for the sale of the property. I would fully recommend Shan for any future realty matters. – C.G.

I recently sold the condo where I had lived for more than 40 years. It could have been a difficult experience as I didn’t know the market and I had never sold a property before. Thanks to Janny Mills, Jeff Rosebrugh and Shan Cappuccino of Royal LePage Performance Realty, it turned out to be a pleasant undertaking. The team was totally dedicated. Shan, in particular, did not spare any effort to guide and support me in the process. Would I want to buy or sell another property, I know for sure that I would ask the same team to help me. – S.P.

Having been through the purchase and sale of a home on numerous occasions, there are predominantly two things we look for and expect from the agent that we select. Firstly, to help us get our home in the most presentable fashion possible in order to garner the most interest and secondly to operate solely on our behalf. Too often we have had agents who, we felt, were more interested in making the sale, i.e. getting us to lower our price, than justify our asking price to potential buyers. In both instances Shan, Janny and Jeff excelled. Our home needed some touch-ups. An electrician, a handy man etc. They took care of everything. When it came to price negotiation all I could do was thank them for honouring our intentions and protecting our price. We will use them again and we strongly recommend them to anyone else in need of an agent. – Alec and Anne

Jeff is a professional and knowledgeable realtor who always provides excellent advice and patiently answers questions and concerns. He sold two of my previous homes in the past with positive outcomes. Recently, Jeff sold my current home within a week. He is personable, competent and easy to work with. I have high regard for Jeff and would definitely recommend him. – Anna H.

Janny,
I can’t thank you and your team enough for your expert assistance in my investment condo purchase in downtown Ottawa. I appreciated your advice, recommendations and help with the purchase, closing, renovations and finally the search for the perfect tenants – all done within 3 months! I would not have been able to do all this without the confidence I had in you to be at the scene personally while I live in Toronto. My experience was less stressful because of you. I am very happy to recommend you without hesitation should anyone be looking for a realtor in Ottawa. – A.C.

Jeff, I will certainly refer you to friends and acquaintances that may want to buy or sell their house. Thank you so much for helping me finding my house. I appreciated all your help, support and guidance. I am glad that you were recommended you to me. – C.C-K.

Dear Janny,

We wanted to send you a quick note to say thank you for all of your assistance in selling our house in the Glebe this past spring. We were so glad to have the expertise that you, Shan and Jeff provided. It really helped us through the process and made it so much easier. Your great ideas, experience and suggestions were very well worth it. From our preliminary meeting, to staging the house, to negotiating the sale and finally to closing the deal, we were extremely comfortable and confident with you. We would not hesitate to recommend you to anyone who asks and hopefully we will be able to work with you again in the future. Thank you once again for your hard work and helping us to close our sale so quickly. – A.R. & C.D.

Hi Janny,
I just wanted to thank you and your team for an amazing experience and all of your assistance with purchasing and closing the condo. You are amazing, supportive, generous and understanding, and your team goes above and beyond! As a newbie, I really appreciated all the hand-holding and communication during this process. I look forward to working with you again and will definitely recommend you and your team to anyone interested in the Ottawa market. Thank you again for everything, from myself and the rest of my family. — T.P.

When our needs changed, we once again turned to Janny for help. This time, we also got to spend a day with Shan. He went with us to look at houses and really helped us understand beyond the look and feel of places. Once we had selected our new home, Janny did a great job of getting us a fair close. Then, the team went to work selling our existing home, and we sold with 7 days! Janny’s help during the negotiation was invaluable. Thank you, Janny, Shan and Jeff! — J.D. & J.D

Jeff,
Buying a house is stressful, but you’ve done an excellent job of removing pressure and guiding us in the right direction when we were going off-track. We’ve both thoroughly enjoyed our conversations, and we will miss them now that we’ve found a place. We are very excited about our house and moving on to the next stage of our lives. We count ourselves very lucky to have worked with you and to have secured such a pretty house in such a central location. — R.P. & S.P.

Jeff,
I want to acknowledge the fine work done by you and Janny in helping to sell my brother’s condo. You did everything you promised during our first interview, and a bit more. Having your bespoke painter available was of great assistance in preparing the apartment quickly. I will recommend your services to anybody who asks. Best regards. — A.M.

We couldn’t be happier with the service we received from Shan and his team. Our house sold very quickly at the price we were looking for. More importantly, we were extremely well-supported throughout the whole process. Every detail, from staging to cleaning, was taken care of by Shan and his team. Through Shan, we also made fantastic contacts with contractors that we will continue to use at our future homes. I can’t say enough good things about our sale process and would recommend Shan and his team to anyone looking to buy or sell a house. — A.V. & K.B.

Janny and Michelle, thank you for everything you did to get my house sold so quickly. I really appreciate that you went above and beyond to make everything so easy for me — especially since I lived 13 hours away. You made the process so much less stressful than I was anticipating, and your advice helped get me more than expected from the sale.

Janny and her team have helped me with both purchasing a house in the past and, more recently, the sale of that house. Both times, I felt like I was her only client by how dedicated she was and that she genuinely made the right decisions for me. Not all Realtors are the same, and I’m glad to have found the best! — M.A.

Janny knows property in the Golden Triangle. She familiarized me with lots of condos in the area, which really helped me narrow my choices and find the property that I was looking for. — L.H

Thank you, Janny, for all your hard work and for going above and beyond at every opportunity to help us sell our house. My husband and I had tried to sell our home in Sandy Hill two separate times until we finally called in the professionals. We signed with Janny in March 2017, and our house sold and closed in 30 days! She truly loves what she does and really cares for her clients, and it’s evident every step of the way. Highly recommend her services. — Emily & Rob

Janny and her team are first class. She patiently danced with us, including a feisty, impatient husband and worked hard at finding the right place, and even harder for the right price. Navigating the complicated world of real estate and high-stress negotiation was a comfortable journey with someone who felt more like a friend than just a service provider. — G.S. & A.S

I’ve had two great experiences working with Jeff and his team. Most recently, Jeff helped me purchase a home while overseas. I wanted Jeff to represent me because of our previous success. Jeff’s skill-set and credentials make him uniquely suited for absentee clients who need to purchase a home in a compressed time frame. His advance preparation and expert knowledge of the Ottawa market enabled me to make the most of a short trip home for viewings. He has a team of professionals at his disposal and enlisted their support to further refine my search and enable speedy negotiations. When it came time to execute, the responsiveness and support I received ensured I got the house I wanted, for the price I wanted, in the time frame available. Most importantly, Jeff removed any and all of the stress that is so common in real estate transactions. He offered to pick up keys and inspect my home until I return to Canada — well and truly beyond his remit and a testament to his professionalism and character. He puts the client first and simplifies what is otherwise a very complicated process. I found my experience to be highly enjoyable and can’t thank Jeff and his team enough. — M.L.

Shan Cappuccino was the real estate agent who sold my condo apartment in August 2017. From the beginning to the successful conclusion of the contract, Shan provided me with a great deal of support and encouragement, and I would highly recommend him to anyone planning to sell their house or apartment. — Eleanor M.

We fully recommend Shan Cappuccino as a Realtor. He patiently answered all our questions, as first-time home sellers. He and his wife, Christine, helped with staging, even lending us patio furniture and a BBQ to finish the look. Shan has a “Rolodex” full of reliable and affordable contractors willing to do jobs large and small—and on tight timelines. He was reachable on his cell at all hours and would return calls quickly. He provided feedback and updates regularly, which helped us feel on top of the process. Nothing fazes Shan. He was a calm and reassuring force through the ups and downs. There’s nothing he hasn’t seen before! — Hallie and Bill Brown

We are very happy to recommend Jeff without reservation; we have consulted him both as buyers and sellers in several transactions.

We worked with Jeff as buyers of a condo, which ended up being perfectly suited to our unusual needs. He worked with us to submit an offer, which was very rapidly accepted. On the other side of the transaction, he helped us sell our house, pricing it exactly right so that we received a favourable offer on the same day the house was listed!

Throughout both transactions, Jeff kept us fully informed and went out of his way to be helpful. His judgment during negotiations was spot on, and his advice about staging and preparing our house was essential to its very prompt sale.

Jeff is personable and very experienced—he is a real pleasure to work with! — M.J. & O.K.

Jeff is an excellent Realtor. We do not sell houses very often, but we are glad to have had Jeff’s assistance the last two times. We sold our larger family home in the suburbs in 1997, at what was close to the bottom of the housing market at that time. It took a while, but Jeff never gave up and ensured that we did not undersell it.

More recently, he represented us in the selling of our downtown townhouse. Jeff clearly and succinctly described the process and was always available to answer questions and make adjustments as required. We could rely on his knowledge and experience and be confident that we were in good hands. With his assistance, and that of his colleagues Janny and Shan, our townhouse sold in only a few days. We are very happy with the outcome.

We highly recommend Jeff. — Brenda and Wayne

Joanne and I really enjoyed our purchasing experience with Janny. We were moving back to Ottawa and had some very specific needs for our condo. We appreciated her knowledge of not only areas but also characteristics of specific buildings. She was patient with us as we found the right spot and then expertly guided us through the offer and negotiation process. We would highly recommend Janny Mills. — John & Joanne Dathan

Janny, Jeff and Shan went the extra mile to help me during my last home purchase. As an employee of the Government of Canada deployed overseas, I had the challenge of trying to find a new home in Ottawa and arrange a purchase, all from long distance and without stepping foot in it before closing. The team helped me out, by working with me to find the perfect place, making and finalizing an offer from overseas, arranging to have the necessary documents signed remotely, and putting me in touch with the necessary professionals (like home inspectors) to complete the sale. Their teamwork and professionalism made the difference and rendered a daunting task (like buying a home remotely) a great deal easier and less stressful. — D.D.S.

Good morning, Shan,
I would like to thank you for all of the help you gave me in looking for an income property for my daughter. The level of service you provided us, and your attention to detail was unprecedented for me when dealing with a Realtor. — Joe Princiotta

About 15 years ago, Shan sold our starter home for us and helped us purchase a 2nd home. The reason for our move back then was lack of space, and we were expecting our 2nd child at that time. Fast-forward 15 years, and we now have 4 children (2 teenagers) and had quickly outgrown our space once again! Shan went on the hunt for us and found us the perfect family home. It was extremely stressful as we had to sell our other home quickly and not at the ideal time of the year to be selling. Much to our surprise, we had over 10 showings in the first week and entertained multiple offers! We moved into our new place last month, and we could not be happier with Shan and his team; they are quick to get back to you, attentive to detail, master negotiators and do an amazing job of matching people up with the perfect homes! Shan and his team have always been and continue to be a pleasure to work with, and we highly recommend them to anyone we know looking at buying or selling real estate in the Ottawa area! — K. & P. Potvin

We live in Calgary and had planned to purchase a condo in the Golden Triangle in Sept 2017. During our investigatory visit to Ottawa in Sept. 2015, we were introduced to Janny by friends who had purchased a condo through the Janny, Jeff and Shan dream team. From the get-go, Janny listened to our needs and found the best options to meet our requirements. She did her utmost to allow us to visit units for sale, and even others that weren’t for sale, just so we could have an idea of the quality of units that existed in the targeted buildings. Even though the prospective sale was 18-24 months away, she was friendly and attentive. She kept in touch for another 15 months but did not press us into making an early purchase, which was very important to us. I had the opportunity to return to Ottawa in Nov. 2016 and contacted Janny just to “investigate” a few new options. Again, she did not apply hard-sell measures but was rather service-driven, honest, patient and friendly. Her honesty, long years of experience in the market and her “inside knowledge” were definite assets and helped us decide to put in an offer on the perfect condo sooner rather than later. That was when her expertise became instrumental. She firmly guided me (the newbie) through the entire negotiation process and advocated for me all the way, ensuring that we got the best price-for-value on the condo. She patiently answered all of my questions at all times. After the offer was accepted, she helped with finding a lawyer and an inspector…such an important service when you live out of province. Michelle was also great at staying on top of things, making the many changes to the offer in record time. You are an awesome team and have truly earned my respect. Now, can I talk you into coming to Calgary to sell our house? — Jaime and Rachel

“The Power of Three … Working for You” is the slogan of the Royal LePage real estate team of Jeff Rosebrugh, Janny Mills and Shan Cappuccino. But the same slogan could aptly apply to Jeff Rosebrugh, alone, given the knowledge, the years of experience and the enthusiasm he brings as a sales representative to his work. We know this because Jeff helped us to sell our home in Lindenlea. It was on the market for one weekend and sold for more than its listed price.

Jeff is a resident of Lindenlea, himself, and he knows the homes in the area and the charm of the community. He has helped to sell a number of Lindenlea properties, and he knows what is typically required to prepare these older homes for listing. He assisted us through this initial phase by having a thorough home inspection conducted and then referring us to service providers for any minor repairs that would help to enhance our home’s salability. We also discussed pricing and marketing strategies, and Jeff, in collaboration with a professional photographer, undertook the preparation of promotional material highlighting our home’s special features for use in the advertising campaign. Throughout all this, we had the full support of Jeff’s colleagues, Janny and Shan, as well as their administrative staff, and benefitted from the team’s shared networking resources.

When our home was finally ready to go on the market, an “open-house” resulted in several immediate bids, and the final sale was completed in a matter of days. We would, without a moment’s hesitation, highly recommend Jeff as a sales representative to anyone planning to sell their home, particularly residents of Lindenlea who will benefit greatly from his insight into the community’s marketability. His work ethic and modus operandi is efficiency and effectiveness to the power of three. His sales record speaks for itself. — Dean & Françoise Steadman

We have worked with Shan many times for both buying and selling properties in Ottawa and for good reason. He is always readily available, attentive and great at making things happen. His advice is on point, and he is very realistic and accurate with his approach and assessment of market conditions. He is well seasoned, and it shows. Thanks again, Shan! — J.C. & L. W.

I would like to thank Shan and the rest of the team for the excellent service you provided me with during the purchase of my home and having it rented out in no time. Shan ensured that the home was ready to meet the requirements of the tenant, which would have been a daunting task for me to have taken on. I must say I learnt a lot from your expertise. Your help, guidance and referrals in the process have been invaluable and more than what I would have asked for. I appreciate the professionalism and support offered by your team every step of the way, combined with a wealth of knowledge and experience. I will highly recommend your services to anyone and will be a returning customer in the future. Thanks again. — B.W.

Jeff, with his “Power of Three”, ensured the demands of downsizing and selling a home (while I was working full-time) could be met in a timely manner. Jeff provided thoughtful advice at each stage, bringing in his colleagues’ expertise where it was needed. It was hard work all around, but a solid outcome with a good deal was reached within days of the house going on the market. Thank you, Jeff!

And, thank you for all your help in getting the property sold. — Z.O.

We feel that we made the right choice by choosing Janny, Jeff and Shan’s real estate team to sell our beloved home. While it was a difficult process for us, since we were leaving a house to which we were very attached, from the beginning to the end of the sale process, we felt that we were in good hands.

Everyone on the team was very professional, respectful and pleasant to work with. Jeff made us feel confident with his experience and savvy advice, Christine’s staging skills helped us transform the place for the better, while the photographer took photos that attracted a large number of people to our successful open house, led by Janny. It was real teamwork, done by a very well-rehearsed team.

Not only did the property sell in less than a week, but we were able to satisfy our closing date preferences.

Jeff was also instrumental during the couple of months between the sale and the key handover as he provided us with a referral to an assessor to formally assess our income property value, as well as referrals to various tradespeople.

Overall, the team helped relieve an enormous amount of stress and allowed us to focus on our move and enjoy our summer. And, for this, we are extremely grateful. — A.B. & L.F.

I recently had the pleasure of working with Janny to purchase my first home. She was knowledgeable, patient and always available to answer my many (many) questions. Janny and her team are consummate professionals. I wouldn’t hesitate to use their services in the future and recommend them to friends and family. — M.K.

Dear Jeff,
Today, there is a new car in the driveway of 5 Rock Avenue and some money in my bank! And, I would like to take this opportunity to thank you and your team for your expert help in selling my house. Your knowledge and experience eventually paid off in what proved to be a difficult real estate market. Your patient manner and calm assurance gave me the confidence to continue along what was, at times, a hard personal path. I enjoyed working with you very much and hope that when the hectic summer cottage season is over, you will accept an invitation for a celebratory glass, or three, of wine. Sincerely, — M.S.

Jeff Rosebrugh was the listing representative for the sale of my house in Manor Park. Jeff provided a complete range of highly professional services, which included a thorough primer on the mechanics of house sales, careful research to determine a suitable asking price, astute handling of sales negotiations, and shrewd advice pertaining to purchase offers. Jeff Rosebrugh is an experienced, knowledgeable and very competent Realtor who I would not hesitate to hire again as my sales representative. — B.M.

Jeff Rosebrugh was a sea of calm amid the stressful times when we decided to sell our home. Jeff returned calls promptly, and he consistently provided us with sane, sensible advice. Thank you! — D.P. & L.P.

We are pleased to recommend the services of Janny Mills with her partners, Jeff and Shan. There’s a reason that we have now worked with Janny on four different occasions; she delivers results. From the preparatory phase, where Janny provided honest advice on staging, adjustments, as well as pricing, to showings where she hosted an effective open house, drawing a number of showings, and, finally, to the negotiation where she and her partners provided us insightful advice, enabling us to make informed decisions. We felt we were well supported by a professional team, including scheduling showings and effective communication throughout the sales process. There is no question—we’d be happy to work with Janny, Jeff and Shan again in the future. — A. & R.

Hello Jeff,
We would like to thank you for the excellent support and guidance you provided to us throughout the period, which led to the sale of our house in Ottawa. We particularly appreciated your realistic advice on market conditions and on ways to improve our chances to sell our property within a reasonable timeframe and at a satisfactory price. We also appreciated your professionalism, as well as the support offered by your team. We look forward to making use of your services again and would not hesitate to recommend your firm to our friends and colleagues — G.D.R. & P.B.

From the first meeting with Janny and Shan, we received excellent directives on how to prepare our house for sale. We were impressed by their knowledge of the business, by their professional network and their reputation among peers. They were quick to respond to all our questions, had an open, no-nonsense approach to providing us with answers, and were very receptive to our needs and suggestions. All in all, Janny, Jeff and Shan are a very efficient team that gets results. And, in our case, quick results. — F.G.

With Janny, it’s 1,2,3. Listed on a Wednesday, accepted an offer on the following Sunday and had a firm sale the following week. The transaction concerned a condo owned by my 91-year-old mother who is moving to a retirement residence. At that age, a person is very nervous and anxious when facing such a major change in their lives. Janny made her feel comfortable and looked after her as one of her own, reassuring her on the process, being very expedient with the steps to be taken (condo presentation, removing some furniture (even took the trouble of delivering, herself, unneeded furniture to a charity), taking the pictures etc. … All in all, the family couldn’t be happier, and thank you, Janny, for making the process so painless. — D.B.

Our second time selling a house with Jeff allowed us to see the “Power of Three…Working for You” motto in action. Jeff did the initial open house, then his partner, Janny, stepped in seamlessly to handle the offers, which came in, and the third partner, Shan, assisted one of the interested parties. All three have been in the industry for many years and, as a seller, we benefitted from their knowledge of and personal relationships with other real estate agents during the negotiation process.

Having successfully sold our last home with the help of Jeff and Janny, we embarked on a lengthy search process for a new place as part of our downsizing plans. While we looked at other neighbourhoods, staying in New Edinburgh was our first choice. As a long-term resident of the neighbourhood, we benefitted from Jeff’s encyclopedic knowledge of houses in the area and were happy to have succeeded in finding the perfect place. Jeff kept us calm during the negotiation process with his down-to-earth, positive personality. My husband and I made the right decision when we first chose Jeff to be our agent more than 10 years ago and continue to value his expertise and professional integrity. — J.C.

From the first meeting with Jeff and Janny, I felt the sale of my condominium was in good hands. I was worried that the process would be a drawn-out and stressful ordeal, but they were calm and confident in helping me set a fair and realistic price and walking me through what to expect when selling a condo in this market. I am very happy to say that their experience and skill paid off, because my condo is now sold! I will definitely use them in the future when I decide to purchase a home, and I would wholeheartedly recommend their services to anyone looking for an agent! Thanks again! — A.D.

It was a pleasure working with Janny and her team. Janny fully understood our needs and helped work with us to find our family home, taking into account the newest addition to our family. She had suggestions for things we never thought of! Janny has a very personable approach, and we valued her honest opinion in helping us find what works for US. Her suggestion to broaden some of our search criteria helped us find our perfect home. Janny was very patient with us to find THE right family home for us for many, many years and memories to come. Thanks again, Janny! — C.L.& M.T.

My cousin recommended Janny Mills to me, and it proved to be a great reference. Janny was accommodating and flexible in handling the sale of our condo. She proved to be available, a good listener, and sensitive to our needs, accomplishing the task with energy, chee, as well as devotion. On occasion, she lent us her husband to complete small tasks. I will be recommending Janny to those seeking a real estate agent in Ottawa. — R.A.

Jeff,
On behalf of my wife, Hettie, and I, let me say how pleased we were with the great service we received from you and your colleagues in successfully selling our house, very quickly. This is the second time we have called upon your services, and we would not hesitate to recommend you to others. — D.P.

We have worked with Janny for the purchase and sale of both our principal residence and for income properties. Janny knows the Ottawa housing market better than anyone, always knows the best next step to take, and offers clear and considered advice throughout the process. Janny is an excellent strategist and negotiator; you will get the best deal.

Michelle and the support staff are excellent communicators, always easy to reach, and provide clear instructions at each stage of the purchase/sale process. Given that buying and selling houses is essentially a matter of completing a very long checklist, you want someone like Michelle guiding you along the way.

We have referred many friends and colleagues to Janny and her team and will continue to do so. — J.B. & E.K.

I really enjoyed working with Janny on my recent purchase of a condo in the Byward market. I think what I appreciated most was her solid judgment: When the condo I called her about had just been sold, she presented me with options for units in the same building that were for sale, pinpointed pros and cons of each, directed strategy for negotiating the price once I chose the unit I wanted to go after, and worked with gusto to get me the place.

Janny is not a person who needs her hand held to deliver the goods! It’s great to work with a mover and shaker like Janny. She makes things happen. — S.C.

When I decided to sell my house, I immediately thought of Janny, Jeff & Shan. I had worked with Janny & Jeff to buy my first home and was so happy with their professionalism and approachability that I had no hesitation in once again acquiring their services to sell my house. As a result of their hard work, I received an offer on my house in less than a week. More than half a dozen of my close friends have also benefitted from the team’s expertise, all with similar and amazing results.

I have always been very impressed by their knowledge of the Ottawa real estate market and their ability to listen and understand your needs to find the home that is right for you. They are always there to provide their best advice, and it is clear that they have your best interests at heart. The next time someone asks me for a recommendation for a great real estate agent, I know what my answer will be . . . Janny, Jeff & Shan! — M.M. & W.P.

Jeff,
I would like to thank you and your team for your assistance in the sale of my home. Your calm attitude and wealth of experience helped guide me through what can be a stressful process, while your negotiation skills resulted in a very good price. All the best! — T.H.

Just a quick note to thank you and Janny, and the rest of your team, for helping sell my house. I’m still amazed at how quickly and easily the process seemed to flow. Clearly, you all knew what to do, and you got on with it—which was great for me since I had so many other things to deal with. And, to finalize a sale that was higher than the asking price was just icing on the cake! I’ve already had a couple of people ask me about my experience with your office, and I didn’t hesitate to recommend you. — M.A.

It was a pleasure working with Janny and her team. Janny fully understood our needs and helped work with us to find our family home. She had suggestions of things we never thought of! Janny has a very personable approach, and we valued her honest opinion in helping us find what works for US. Her suggestion to broaden some of our search criteria had helped us find our perfect home. Thanks again, Janny!
— C.L. & M.T.

We want to thank you and your team for your contribution to the process of selling our condo and purchasing a new home. Everyone contributed in multiple ways to make the process a complete success. At every stage, a member of your team was ready to step in and provide all-around coverage.

First, the hard part. For a year, you took us everywhere in Ottawa’s neighbourhoods. We looked at bungalows, 2-storey homes, high-rise condos, homes in need of work and homes that were overworked. Had we asked to look at igloos, you would have found the perfect choice.

The process was exciting but must have been frustrating for you as we were not clear on what we actually wanted. Twice, in our eagerness, we thought we had it and put in offers. For each, you pointed out the cautions and compromises that we would have to accept or make and helped us tailor the offers, accordingly. In hindsight, we are happy that the deals did not materialize, but at the time, the market was not working in our favour. This time and experience gave us greater insight into our needs. You probed and asked questions, helped us bracket our needs and, eventually, we found a place that we love. Yes, it took about a year. Yes, it was well worth it, and we are grateful for the experience of working with you.

Now, for the harder part. Purchasing our new home was contingent on the sale of our condominium. Our condo was unique and required a unique buyer. The hunt for that buyer was like Captain Ahab finding the great white whale. It became even more challenging as the markets were experiencing a downturn. We had difficulties with some client agents. Shan and Jeff provided agent support when needed. Michelle and Linda ensured that there were always adequate promotional materials on hand. The open house that Jeff organized went very well. (Remember, we didn’t want an open house, at first.)

Through it all, you remained calm, focused and unflappable, qualities needed to keep us on course. The end result was a perfect match.

Again, thanks to You and “The Power of Three”. — B.J. & S.H.

The greatest compliment probably is to recommend a service to friends—and I would certainly do that in the case of Janny, Jeff and Shan. I turned to them when selling my house because they knew the neighbourhood and were sensitive to market realities. Working with Janny, in particular, I found her to be considerate, honest and highly efficient. She helped me through all the stages of the selling process, making it as painless as possible. Many thanks.
— S.R.

Selling a home that you have loved for 20 years is stressful. Janny, Christine, Michelle, Shan and Jeff were wonderful. I was delighted by the fine work they all did and grateful for the kindness and patience they showed. These are good people and wonderful at what they do. I recommend them every chance I get. — P.F.

Thanks, Jeff, You were very patient with me, and it was very much appreciated. I will not hesitate to refer you to my friends. All the best. — L.M.

Thank you, Jeff. It was a pleasure working with you to find this beautiful home. You provided us with exceptional service, and we never felt pressured. When it is time to sell, we will be calling you to place it on the market. — B.S. & P.S.

Being new to real estate and selling our first property, we were skeptical of the process and how long it would take for our house to sell. Even though we were in a time crunch, Janny, Jeff and Shan made us feel confident that it was possible to meet that timeline… and we did. Shan and the team were fantastic. From the pictures, to the staging and all-around customer care, the experience was above and beyond our expectations. The sale went smoothly, the paperwork completed with ease. We would definitely recommend Janny, Jeff and Shan and their services and expertise to anyone. — T., J. & P.

We decided to list our house with Janny, Jeff and Shan because they were very active in our neighbourhood, and we definitely made the right decision. Shan’s knowledge of the housing market in the area is unmatched, and he has access to a great network of tradespeople and staging experts who helped us get the house in tip-top shape. Despite this year’s tough market, we had a lot of traffic and many interested parties, and within weeks our house was sold. Throughout the process, Shan was always available and ready to answer all our questions and to alleviate our first-time-sellers’ insecurities!

We would certainly retain Shan’s services again, either as buyers or sellers. Thanks so much to Janny, Jeff and Shan and the rest of the great team working tirelessly behind the scenes! — V.C. & J.F.B.

Recently, I had the pleasure of working with Jeff Rosebrugh of JannyJeffandShan.com. I had been looking for a new home for almost a year on my own, fumbling and fussing about not finding the right fit. (Dealing with) open houses, pushy agents and poor marketing. In just a few short visits with Jeff, we saw exactly the homes I was interested in and landed on the perfect fit. A home that far exceeded my expectations. Jeff was completely in tune as to what I was looking for and has the team and the contacts to make the home-buying experience exciting and successful. The Janny, Jeff and Shan Team where professional and accessible whenever I needed them. The experience they bring to the table is invaluable. Jeff’s knowledge reaches beyond real estate, and his personable nature made my home-buying experience easy and comfortable. Thank you, Jeff, Janny, Shan and your entire team for being AWESOME!” — B.B.

Janny, Jeff and Shan were terrific to work with. From the work they did in helping us get our home ready to show, to their knowledge of the market and the right price to ask for our home, to their help in finding our new home. From start to finish, we were very impressed. We wouldn’t hesitate to recommend them to anyone buying or selling a home. — A.C. & L.V.O.

Jeff sold our house in less than a week of being on the market! We were so happy with the professional service and success that we listed our condo (which we were trying to sell for a very long time) with their team, as well — it was sold within two months!!! This team is excellent and truly has a fantastic network of contacts. We would recommend them to anyone trying to sell a property in Ottawa. Thank you, Janny, Jeff and Shan! — T.R-F. & T.F.

When my wife and I moved from one house in the Glebe to another, Jeff Rosebrugh was our buyer’s and seller’s agent. We were very pleased with the service that he gave us. It is obvious that he has a lot of experience with homes in this area. When negotiating for the new house, he was able to give us a very good sense of where we stood. When we needed to get our current house on the market quickly, Jeff gave us clear and accurate advice. He knew exactly how to price the house in order to sell it quickly for the most value. He and his team told us how to stage it for a successful sale, even going so far as to help us take a lot of our things to a storage locker with their truck. The photos that they put online were stunning. We accepted an offer just one day after the open house, four days after putting it on the market. We recommend Jeff very highly. — D.G.M.

It was the best choice to go with you, Shan. Your many years of experience in the Real Estate Market, coupled with your ability to list our home at the right price and at the right time ensured the successful sale of our condo in less than three weeks. What’s more, your team’s excellence in providing recommendations on staging the home and the promotional materials that went hand-in-hand for our home garnered a lot of interest from potential buyers. We were very impressed at the number of interested buyers that came through our door, especially in this tough buyers’ market. In short, we were very thankful that we had secured your services and will recommend you to anyone without any hesitation. — J.W.

Hi Jeff, I want to thank you, officially, for your excellent, professional service in selling my home. I was reassured throughout the selling process by your knowledge of the real estate market in Ottawa, your integrity in marketing the house and in establishing an appropriate price point for my home. The market in my neighbourhood was saturated with homes for sale, but based on your steady hand, timely advice and excellent negotiation skills, the house sold within one week. Your honest appraisal of the house’s value was confirmed when the house sold! It was great working with you, Janny and Shan. You made this a very harmonious experience. I highly recommend you and your team to any potential buyer or seller. Best Regards. — M.C.

Janny, Jeff and Shan were each incredible through the process of purchasing my current house. Each were knowledgeable, attentive and proactive. In my case, I truly had the “Power of Three” working for me, and it was seamless. Jeff showed me the house, Shan drew up my offer and Janny closed the deal.

I have relied on Janny’s expertise, experience and professionalism for the last 8 years and knew I could rely on her and her team once again. An excellent team. — C.B.

I would like to thank Janny and her team for all the hard work they did to sell my house. Establishing market value is always difficult, and Janny did a very good job of establishing a fair selling price in my opinion. She also wrote an excellent description of my property, which did a very good job of highlighting its highly desirable location. I believe that that write-up, along with the excellent pictures that Shan took, were instrumental in selling my house in an unstable market.

I would be remiss if I did not also thank Janny for her negotiating skills. My decision to trust her professional judgment turned out to be well founded. Thanks also to Jeff for his support and guidance during the closing phase. Finally, I would like to add the entire team worked hard throughout the process, and someone was always available to answer my many questions and concerns. — A.L.

Jeff and the team sold our house within days. We couldn’t be happier. Jeff’s knowledge and experience, his attention to detail, support and advice made the whole process stress-free. You won’t find a better team anywhere else, so list with them! — R.M & C.M.

Shan, et al:
Now that the sale of my mother’s condo is confirmed (but not closed), my Mum and I want to write you a short note of appreciation. Throughout the ‘For Sale’ period, we were pleased with your and your team’s professional attention to us—keeping us informed of showing activity and potential buyer ‘Feedback’ — as well as to the business of selling. We thought your promotional materials and advertising put the apartment’s “best foot” forward in what may have been a difficult market and marketing season. We were also very appreciative of the fact that you and the rest of the team served as a focal point for buyer and third-party agent inquiries. While I know that this is a critical aspect of the real estate service model, it does not diminish the value that we attach to the fact that you and your team played that role for us, and played it to good effect—witness the confirmed sale. Thanks for your skilled help. — R.S.B. & M.S.B.

Shan is the most hard-working real estate agent I have come to work with. I had been attempting to sell my downtown condo for a full year when I decided to contact Shan, after noticing he had recently sold one of the neighbouring condo units in less than a week. It was the right decision. I found Shan to be very resourceful, personable and perseverant. He gathered and set up the right furniture for staging, recommended a few minor but high-payoff renovations and represented my interests very effectively. Shan is an excellent communicator—both with his clients and other real estate agents. This served me very well as I was kept informed of prospective buyers’ feedback, and we were able to make adjustments to the condo along the way. My condo was not an easy piece of real estate to sell. I could not have chosen a better real estate agent than Shan, and I highly recommend him to all. Thanks to you and your team for all your hard work. — G.C.

When planning our move to Centretown, we researched agents who specialized in the area and chose Janny Mills for her expertise and the positive comments of her clients. Janny not only engaged actively in the purchase of our “forever” home in Little Italy, but found eager buyers for our high-end downtown condo. Everyone wins, and we have Janny, Jeff, Shan & Gail to thank. — B. & T.

Hi Jeffrey, thanks to you and the team Re: the success of the sale. We are all pleased with the outcome and the representation that was provided throughout the project. The end result was the price I was targeting from the outset and a great closing date—all was a rather difficult task. — J.S.

When we decided it was time to move, we really didn’t know where to begin. The thought of getting our house ready to sell was overwhelming. We had heard about how great Jeff and Shan were from friends in the neighbourhood. Our friends were right. Jeff and Shan came in and took care of every detail. They were professional, friendly and incredibly efficient. We felt that we were in good hands throughout the entire process, and we’d strongly recommend their team to anyone looking to sell their house. — M.L. & A.G.

Jeff and Janny come highly recommended as real estate agents. We wanted to take our time looking for just the right home, and Jeff and Janny helped us in that search without putting any pressure on us to rush the process. When we found the home we wanted, they helped us negotiate the best possible deal. When it came time to sell, they knew just what strategy to use, and we sold within days—well above our asking price. They were always courteous, meticulous & a pleasure to deal with. — N.C. & L.J.

Jeff and Shan helped us buy and sell in less than two weeks. Their team rolled in and had our house ready to sell, and looking better than it ever had, in record time. We enjoyed working with such a kind and professional team & highly recommend them. — S.R. & P.L.

Dear Janny, Jeff, Shan and team:
With your assistance, we found the home and location we were looking for, and then had a firm sale for our existing home within five business days of accepting offers. Your detailed knowledge of the Ottawa market and sound advice provided value at every step. Your pricing guidance was accurate, you were strong advocates for our interests during home selection and contract negotiations, you made yourselves very available, and you worked well together as a team. I want to single out Janny, who we spent the most time with and was an absolute joy to work with. I will happily recommend you to others. — J.K.

Janny and Jeff helped us at both ends of our real estate journey—after the quick sale of our condo, they helped us find the perfect home. When it came on the market, they gave us spot-on advice, from negotiating the offer, to arranging an inspection on short notice and closing the deal.

We were amazed with their patience—even though it took just a little more than a year to find the house we wanted, Janny and Jeff gave us the same close attention and advice at the end as they did when we started looking.

Along with their support staff, they worked together perfectly as a team, with seamless hand-offs and amazingly deep and detailed knowledge of Ottawa’s neighborhoods. — E.A. & A.H.

My partner and I decided to purchase our first home together in the summer of 2010. Janny had recently assisted a few close friends of ours in the purchase of their first homes, and all were very satisfied with the excellent service provided by Janny and Jeff. We decided to contact Janny to represent us in the sale of my partner’s condo and purchase of our new townhome. We experienced first-hand Janny and Jeff’s high-quality service and professionalism. Janny is extremely knowledgeable of the housing market in Ottawa, and made my first home purchase experience a breeze. They guided us through the process by providing honest and sound advice. She and her support staff were available well beyond regular business hours to ensure that every detail was taken care of, and, of course, to close the deal! She and Jeff also helped stage my partner’s condo so well that it sold in less than one day! We now own a beautiful home in a fantastic location. We would gladly recommend this team to anyone looking to purchase or sell. Thank you, Janny and Jeff! — B. M. & S.G.

Dear Janny and Jeff,
We wish to express our sincere gratitude to you both for your expert advice and assistance. Thank you for your hard work in negotiating the successful purchase of our current home and the sale of our previous home. We especially appreciate your professional advice during the renovations of our property. Renovations can sometimes be challenging, but your calm and realistic advice was always helpful. We now personally understand and appreciate why you both have been such successful professionals for many years. It is a pleasure to work with you both.
Thanks again and best wishes. — N.E. & D.E.

Janny, you are a star! I have really enjoyed our meetings and consultations. You are very knowledgeable when assessing a property, and honest and straight ahead when laying out the facts. There was no question too small that didn’t bring forth a complete and informative answer. We worked together with respect, and at all times I felt like a full partner in the selling of my property. You are a real people-person, who really cares about achieving the best result for your client.

Jeff, I appreciate your filling in for Janny when she had to be away.

You kept on top of it in a way that spoke of how closely the two of you work together, and you took care to make sure the sale continued to be a high priority. It was a pleasure working with you.

Smooth, Speedy and Dynamic! What a Duo! — S. G.

I called Janny and Jeff because they sold a property next to my own. In addition to that, I had always been very impressed by their lovely advertisement with their two smiling faces on it, so for me, it was a very quick decision.

Immediately, I was struck by their efficiency and enthusiasm. They were extremely professional, kind, pleasant and always available for any query I might have had. The fact that I was selling a rental property made the sale more complicated because there were tenants involved. I was amazed by their consideration for not only the tenants’ rights, but they truly treated my tenants as they might have wanted to be treated themselves. As such, the entire process went very smoothly.

Janny and Jeff work as a team and have staff who are as efficient and pleasant as they are. So, no matter who was handling any particular issue, I was always delighted to have the same high standards met in a manner that was just so pleasant.

Thanks to Janny and Jeff’s ability to set the price to match the market and their strategic approach to the sale, we sold the house in less than a week at a price that was higher than we had hoped by a significant factor.

I was delighted to work with Janny and Jeff and would not hesitate to hire them again, nor would I hesitate for a second to recommend their services to friends.

Janny and Jeff, thank you so much for such a successful sale process but also for bringing to it such delight & enthusiasm. — L.M.

Hello, Janny and Gail,
I wanted to take this opportunity to tell you how much I appreciated the excellent service that you and Gail Todd provided for the purchase of my new home. Since I had never bought a pre-owned house on my own, I was quite unfamiliar with all the things I should be looking for when purchasing this type of home. Gail, who was my primary agent, helped me immensely and provided excellent advice and guidance throughout the process. I also had the pleasure of working with Janny when Gail was off for a brief period of time. In the end, it was both Gail and Janny that did the negotiations with the seller for my house, and through their combined expertise, I obtained my dream house at a reasonable price. They both provided me with referrals to contractors who have since done great work in my house. Thank you, Gail and Janny, for your services. You made the whole house-buying experience a pleasurable one!” — G.S.

Janny has sold two duplexes for us and consistently provided excellent advice. She offers a highly professional service, supported by her very competent office staff. Janny is accessible and always personable. We were very pleased with her support and would not hesitate to seek her assistance for our next real estate transaction. — S.S. & T.P.

My mother, who met you when you did your initial survey and evaluation of her house some 10 to 15 years ago, remembered you very well when we talked about selling it several times over that last few years, and suggested that, when she was ready, I should contact you again, recalling your kind manner and your knowledge of the neighbourhood market. As I was present and met you all those years ago, I felt confident in contacting you when it came time to sell earlier this year.

During the sale of the house in April, you and your partner, Janny Mills, were both very professional, and very personable throughout, and available for consultation at all times. Your pricing of the house was spot on, and your proficiency in arranging the listing, the viewings and the review of the offers meant that we obtained an over asking price, confirmed sale, within four days of putting the house on the market. Thank you, too, for ensuring all the sale and transfer paperwork was completed promptly, with no details left undone. My lawyer was very pleased with everything he received from you.

It was a pleasure working with you, and I will not hesitate to call on your professional services again, or to refer you to others, whether buying or selling.

I wish you and Janny all the best professionally, and personally. — H.E.

We would like to take this opportunity and thank you all for the support and wonderful results! Thank you for selling our home! It has been a pleasure working with such helpful and professional individuals. We wish you the best in continuing your success in the future.
— E.W. & T.B.

Great, thanks for the good news Jeff… we’re very glad we had someone with your patience and detail-orientation acting for us through this long process… all’s well that ends well, and I think this counts as a very happy ending!
— M.N. & M.D.

Janny made buying our first home together an easy and exciting journey. Her in-depth experience and knowledge about the Ottawa real estate market made us feel at ease and confident in our decision to buy. Thank you to Janny and her crew for helping us buy not just a house, but our first family home. — C.H. & D. R.

I think it was about two years ago that we started to plan our return to Ottawa. When we first contacted you to act as our agent, you expressed optimism that we could sell our house in New Edinburgh for a good price and that we could find the right condo to suit our lifestyle. You took the time to educate us on the Ottawa market and, over an eighteen-month period, showed us dozens of condominiums. This process helped us to narrow down what we were looking for and to identify the location and price range that suited our objectives. Once we found a condo we liked, you provided expert advice and represented our interest in the purchase. We learned that we could trust your judgment, integrity and experience. At no point did we feel that you were pressing us to take a decision or make an offer with which we would not be comfortable.

When the time came to sell our house in New Edinburgh, you again provided professional advice and support. You recommended that we list the house at a good price (higher than we had anticipated) and guided us through the sometimes-intimidating offer-and-purchase process. As you know, we were delighted with the final sale price.

Throughout this process, we knew that we could count on you for fair and professional advice and support. Without your support, the process would have been much more stressful, and I have no doubt that we would not have been as comfortable with the final results.

We are also very grateful to your excellent team at Royal LePage Performance Realty. It was a pleasure to work with them and to know that they all had our best interests at heart. We will certainly recommend your name to friends and relatives who may be considering the purchase or sale of properties in Ottawa. If and when we decide to move again (Life is always changing.), we will once again ask for your help. — R.W. & C. S-W.

Jeff,
Thanks again for everything you’ve done for us. We really appreciate your help and guidance through this whole process. You went beyond the call of duty in looking after our best interests. We are very pleased with the house and its location. — G.M. & M.L.

Janny’s positivity and good counsel made the process of buying my first home so much easier. I knew I could rely on her and her always-helpful team to get me a perfect place at a great price, and they did! — A.B.

You took us seriously, even though we were not yet really serious and were simply starting to consider moving…You were able to take into account both our points of view with tact and diplomacy.

You said you liked our house. You know, this is really important because when we sold our last house, we were basically told all the things wrong with it and how difficult it would be to sell, quite disheartening. Once you and Janny said you liked the house, we were quite motivated to “stage”, and we realize of course how important that is…

The brochure and photos were very professional (Thanks, Michelle.).

Buying and selling properties recently has been a huge learning curve for us, so different from what it was years ago. I realize that real estate agents must be primarily psychologists. Actually, you came up with two convincing arguments about why we should buy the apartment: We would not find anything much better in our price range in this area, and we could rent it out until we were ready to move.

All this to say, there is no way we could have done this ourselves without an agent. You were highly recommended by our mutual friend so many years ago, and it has been a real pleasure working with you. — J.F.& M.F.

Chers Jeff et Janny,
Mon épouse et moi tenons beaucoup à vous dire combien nous avons apprécié votre soutien et celui de votre équipe lors de la vente de notre résidence. Il n’est pas toujours facile de couper les liens avec son chez soi de 25 ans. Néanmoins, grâce à votre très grande expertise et professionnalisme, nous sommes aujourd`hui très heureux d’avoir pu conclure la vente de notre maison en quelques semaines. Vos conseils avant et durant la vente nous ont été inestimables. Encore une fois, un très gros merci. — J.F & M. F.

Thank you, Jeff, for the most painless and quick sale we have ever seen or heard of. — S.A. & P.A.

When it came to selling our home in Lindenlea/New Edinburgh, we knew that Jeff was our guy. He and the whole team delivered a smart, professional and efficient approach that sold our home very quickly. Each stage of the process was handled perfectly, from the pre-sale assessment and the advice on staging to the management of the sale, itself. Jeff and Janny clearly have the right in-depth knowledge of the market and its different neighbourhoods. We would gladly recommend the Jeff and Janny team to any of our friends. Thanks again, Jeff, Janny & Michelle — P.S. & R. S.

Referred to us by a friend, Janny first visited our unit to provide us with guidance on how to make our house more attractive to sell. We agreed on a completion date to achieve that and implemented her recommendations. It worked marvelously.

Janny and Jeff organized two open houses, and even before those, we had an impressive flow of visitors. Very soon, we had some offers. Janny and Jeff were always readily available throughout to coordinate visits and to keep us up to date on the process and to provide us logical and balanced advice. The bottom line is that we had our unit sold within three weeks for only very slightly under our opening asking price.

For anyone seeking professional, realistic and courteous assistance in buying or selling a home in Ottawa, I strongly recommend the Janny and Jeff team at Royal LePage. You won’t regret your choice. — P.A. & R.A.

Selling our fifty-year-old family home was a satisfying experience, thanks to Janny, Jeff and their team. Our house sold quickly and at an excellent price. Janny always found the right balance between being straightforward and caring. Her honest advice supported us throughout the process. Janny went above and beyond in being available, helping with staging and listening to our needs. We have great memories of living in our home and, thanks to Janny and Jeff and their team, we have great memories of its sale. — J.M. & D.G.

…Thanks also for all your help with the sale/purchase of our houses. We are finally feeling more or less settled in and couldn’t be happier with the house or location. — A.M. & C .N.

We really enjoyed working with Janny regarding the purchase of our new home. Janny was enthusiastic, personable and, most importantly, professional. We were only in town for a few days to find a home, and Janny dedicated herself to helping us find the right one. We are pleased with our new home and the work that Janny did to make the process go smoothly. — P.O. & A.A.

Jeff, we are very, very happy that our property sold so quickly. Thank you so much for everything you have done for us. We will recommend you and Janny to all of our friends. — R.H. & T.S.

I Interviewed several agents before entrusting the sale of my townhouse to Janny and Jeff. They were the most prepared, the most knowledgeable about the marketplace, and the most adaptive and responsive to my needs. A pleasure, from listing to close. — C.P.

When I knew I was leaving the city, I was worried about having to sell my house just two years after buying it. Jeff Rosebrugh was recommended by a neighbour as one of the best agents for my area, so I called him. He gave clear and thoughtful answers to all my questions and suggested a price which was slightly higher than the one I expected. His advertising of the home and his negotiating with the buyer’s agent were effective. Maybe I was just lucky to get a satisfactory offer, but as far as I can tell, Jeff and his team did a fine job. — P.K.

Jeffrey Rosebrugh and Janny Mills sold our house within 12 days, in the middle of the 2009 recession, after adjusting the asking price upward.

They gave us frank advice about the staging, organized an open house that attracted two dozen couples, and even gave us advice for the house we were buying (Though, they were not its agents). They made a normally stressful experience pleasant. They came highly recommended to us.
Now we know why, and we are delighted to pass the word around. — R.C. & J. S-M.

Jeff was referred to us by friends who had worked with him for the purchase of their home and were happy with his services. After meeting with Jeff, we decided to engage his services for the sale of our condo and the purchase of our new home. From the beginning, Jeff, Janny and their team were extremely diligent at keeping in touch with us and worked aggressively to sell our condo. We attribute the quick sale to Jeff and Janny’s in depth knowledge of the neighbourhood and market conditions, combined with Gail’s hard work during the open houses.

When we were purchasing our new home, Jeff was instrumental in getting us the house we had fallen in love with from the beginning. He was even kind enough to entertain our baby while we looked through the houses.

We would happily refer any of our friends to Jeff and Janny.

Thank you Jeff, Janny, Gail and Michelle! — D.M & M.R.

We are extremely impressed with how Janny and Jeff’s team handled the sale of our home. Following our decision to move overseas, we never imagined that it would take only three weeks, start to finish, for us to finalize a sale. These folks are true experts, and they make real estate look like an art form. Despite the quick pace of the spring market, we, in fact, never felt rushed. Every aspect of the sale, from strategizing for an optimal sale price, to creating beautiful-quality photos of our home, was done with the ease of professionalism and experience. On a personal level, we also liked the directness and approachability of each of the members of Janny and Jeff’s team. As the first offers on the house came in, Jeff handled the bidding war calmly and confidently, and I remember that I was struck with a tremendous sense of relief at how lucky we were in our choice of Realtor®s. We simply couldn’t be happier with the result. — R.W. & A.J.

Janny, we have been happily installed in our “new” home for four years now, and it recently occurred to me that I couldn’t remember having ever formally thanked you for being such an amazing Realtor® for us. Thank you so much for all you did for us in selling our old house and searching for and buying our new one. We were very likely some of your more challenging clients, but you were the quintessential professional and always kept your sense of humour. We really appreciated all of your excellent advice and how you went to bat for us on more than one occasion! — U. & N.

Dear Jeff and Janny,
I would like, once again, to express my deep appreciation for the way in which you handled the sale of our property. I was continually impressed by the caring and personal service we received. On more than one occasion, you went clearly beyond the line of duty to facilitate proceedings for us. Particularly Jeff, I want to thank you for going out of your way to help me…
You guys are an outstanding team. I have already given out your coordinates to three colleagues. — S.K.

. . . The team took my cosmetically challenged house and made it sell itself within one week of being on the market. Their complete understanding of my needs, combined with their cunning expertise in attracting the right buyers with smart decorating choices, made it all possible. — D.B.

To Jeff, Janny, Gail and Michelle,
We wish to thank your entire team for seeing us through the painless process of selling our home. From our first meeting to having an offer in hand took one month—remarkable! Jeff’s in-depth knowledge of the marketplace and the team’s understanding and respect of our needs culminated in the sale that met our objectives in terms of both pricing and timing. Jeff’s personable and refined manner had attracted us in an earlier transaction. Gail and Michelle both provided professional and efficient follow-through.
We could not be more pleased, and intend to “promote” this team’s effectiveness. — M.J.R. & T.L.S.

Janny and her team worked very hard selling my home. They took extra care in preparing the listing information, ensuring my home features were well documented, and gave me sound advice on where to focus my attention to improve my showings. My home was a unique property…because of its large size. It took longer than usual to sell my house…but Janny and her team persevered, always remaining optimistic, staying objective, presenting facts of each offer and counteroffer clearly. I was very happy with the services they provided and would not hesitate working with them again if I am either buying or selling a property in Ottawa. — R.D.

We couldn’t be happier with our new home — or with our decision to work with Janny.

Janny was really committed to helping us to find a house in the neighbourhood we wanted. We could always tell how much she genuinely cared about helping us find our dream home. She never pushed us and was patient throughout our house hunt.

Her knowledge really makes her stand out. She knows downtown inside out, from the neighbourhoods to the individual properties! She’s knowledgeable about the structures of homes; she helped us evaluate what would be a good investment, and she’s even pretty creative with design and renovation suggestions. Her advice throughout was invaluable.

We also really benefitted from the amazing organizational skills of Michelle at the office, both during our search and when it came time to work with the bank and lawyer to close the purchase. And the excellent service provided by Janny and her team didn’t stop when the deal was sealed. She has been flexible and extremely patient as we scheduled several (long) visits before taking possession. She also gave us great recommendations on contractors, and, as a result, we’ve been able to schedule some work on very short notice to fit our move-in timeline.

We can’t wait to move in, and in the meantime, we’ve begun spreading the word and recommending Janny and her team. — M.P. & A.P.

Janny provided us with a level of service that we describe as sophisticated; a combination of real local knowledge about the neighbourhood we wanted to live in, straightforward and expert advice on the details that really mattered, delivered in a very personable and professional manner. Janny is well connected and helped us navigate a tough market to make the right decision. We go out of our way to recommend Janny and her team. — N.B. & S.B.

Jeff, just to let you know that as the summer kicks in, I am very pleased with the apartment and so a slightly more considered thank you for pointing me at it. I was sat on the balcony having breakfast in the sun at the weekend, went for a swim at the outdoor pool and played tennis on courts. Gym and indoor pool also great value. Great spot for running down into Rockcliffe area and along the river and even into town. Very quiet, nice setting and views…..Much appreciated, and thanks for all of the help. — D.R.

Janny came highly recommended through several of our friends who had excellent home-buying experiences with her and her team.

Not only were we first-time home-buyers but we were also new to Ottawa and, therefore, relied on Janny’s advice not only for the home-buying process but also for information on neighbourhoods, the housing market in Ottawa, features of the properties we viewed and the potential (or potential pitfalls) of the properties in which we were interested.

We valued the time that Janny took to understand our needs, her patience in waiting for the right house to come on the market and her perseverance in helping us to negotiate the sale once we found our home.

Janny gave us as much attention as we needed (which was often quite a bit!) and was available to us when we needed her. On the rare occasions when she was unavailable, Jeff and Michelle were able to jump right in and help us out. We most appreciate that we were never pressured to purchase and that we could rely on Janny to be honest in counselling against any homes that were not quite the right fit for us. We know that she would never allow us to settle!

We recommend Janny & Jeff to anyone who is in the market to buy a home and will, without a doubt, call on them for all of our future home-buying and selling needs. — R.I & M.F.

Dear Janny and Michelle,
Thank you so much for your hard work, dedication, efficiency, patience and humour. You have made our first experience selling a house a very enjoyable one. Thank you, Michelle, for answering our numerous questions and for taking such stunning pictures of our home! They will always be a great memory. Thank you for being so patient with all that paperwork! Janny, we really enjoyed your warmth, openness, knowledge & professionalism. Despite your very busy schedule, you gave us personalized attention. We still marvel over the price you were able to fetch for our property and how fast the sale was concluded! We have recommended your services to others and will be sure to call upon you the next time we sell or rent out a home! Thank you, both, you’re amazing! — M.L. & S.H.

Janny made a lovely memory out of a stressful process. Her everlasting energy, her sharpness and sensitivity is truly inspirational. We were first-time buyers with little experience in Ottawa. Her support gave us confidence in that we would find what we really wanted within our means, and in the end, we did. — D.B. & P.H.

Good morning, Jeff,

I would like to thank you for the excellent service you have provided us upon the sale of our property. I have greatly appreciated your regular feedback. Your following up with other agents would have allowed for making potential changes to the house to make it more appealing to prospective buyers had it been necessary. Your guidance in establishing a sale price and handling offers was very helpful. I will be very happy to refer you to anyone looking for a Realtor®. — S.K.

If you’re lucky enough to have engaged Janny Mills as your Realtor®, the entire process will be so much easier & enjoyable. Janny has a wealth of experience in the Ottawa real estate market from which she offers well founded suggestions. Always thorough, respectful and at the same time a joy to be around, Janny is an exceptional Realtor. We will recommend her without hesitation. — M.S. & M.S.

Dear Jeff,
I just wanted to say thank you so much for all your hard work, and to all of your team as well, Janny, Michelle, and Gail. You were all very professional and kind to me through this process. — M.H.

After four years, our DFAIT posting to another city was coming to an end, and we needed to quickly find a new home in Ottawa. Janny had been recommended [to us] by a fellow Foreign Service officer, and we are truly glad we followed his advice. Working within the parameters we had established, Janny and her team sent us hundreds of potential homes, from which we selected about 35 we wanted to see.

When we got to Ottawa, Janny very quickly surmised that we weren’t “suburban” people, but she showed us several of the suburban homes we thought we might be interested in — this exercise helped us prove to ourselves that she was right. Narrowing our search to urban areas, we soon found a house we simply loved in Centertown. Janny, a lifelong resident of Ottawa, not only knew the neighbourhood, but she actually knew the house and its history from previous visits over decades.

Janny’s good-natured but steely-tough negotiating skills got the price down smartly, and then she won a further reduction as a result of the house inspection performed by the erudite Arkadi Abramovitch of HomeTeam Inspection Service. She also helped us quickly get financing at very attractive rates from the peripatetic Johanne Hamilton of RBC. Altogether, our home-buying experience was fun, focused and satisfying, thanks to Janny’s knowledge, intelligence, integrity and energy. Unqualifiedly recommended. — M.S. & C.P.

We recently engaged Jeff to sell our house and were impressed with him from the first time we met. He is businesslike yet personable, and thoroughly familiar with the local market. His marketing plan reflected our objectives, and his pricing recommendation came after only consultation with his team and a careful review of comparable properties in the area. During the offering process, Jeff’s eighteen years of experience really shone through — something that we found extremely helpful and which we greatly appreciated. He was clearly working for us, yet, at the same time, was objective and businesslike with the buyers’ agents. We would enthusiastically recommend Jeff to both buyers and sellers. — J. & M.

Thank you for handling the sale of our current property and the purchase of our new home. You were always friendly, efficient and professional. You assisted us in making a great decision and we couldn’t be happier with the outcome. — S.H. & G.D.

Thanks for all your help and professional advice, Janny. You have helped us buy and sell 3 properties in 8 years. Your help was greatly appreciated. A very satisfied client, once again. — C. T.

Dear Jeff,
My sincere thanks to all of you for your assistance during the search and purchase of my house.
Your help was greatly appreciated. — A.T.

Dear Janny, Michelle, Gail and Team,
Thank you for all of your hard work in selling 40 Bullock. We truly appreciate your professionalism and, more importantly, your warm and personal approach. We have recommended several people to your team and will continue to do so. — A.P. & D.H.

“Merci Jeff à toi et ton équipe! J’ai bien apprécié votre efficacité et votre professionalisme. Vos bons conseils ainsi que vos efforts ont étés grandement appréciés. Je suis encore étonnée que vous avez réussis à vendre ma maison en trois jours!!! De plus, grace à vous, j’ai obtenu le plein prix de ma demande. Compte tenu que nous n’étions pas en saison haute pour la vente de maisons, j’ai été agréablement surprise des résultats. Je ne crois pas que j’aurais obtenu les mêmes résultats avec un autre agent d’immeuble.” — C.F.

To: Gail Todd, Jeff Rosebrugh, Janny Mills and Michelle Harris,
This is to thank you all most warmly for handling the sale of our house and the purchase of our new home. You were always most efficient and professional, as well as courteous and helpful at all times. On the purely business side, you had a good sense of equitable pricing and a way of getting there so as to make the move and transition to the new home an easy one. We are very grateful. — D.B. & J.B.

Hi Janny, Michelle,
Thank you both for helping me find my perfect first home. Your patience, guidance and sincere enthusiasm made a first home purchase a wonderful experience. I look forward to enlisting your help again in the future and will highly recommend your services to friends & family members. — J.H.

Jeff, I want to thank you and your team for the work you did in selling my condo. From the first visit, by you and Janny, at which you advised me against doing any remodeling, through the advice you gave me on the initial pricing and the most excellent job Michelle did in photographing the apartment and producing the brochure, to your advice on the strategy for pricing to sell, I was most impressed by the professionalism and practicality of the work. And I mustn’t forget the hard work by Gail at the open houses, which were obviously so successful.
All the best to you and the team! — B.G., Lindenlea

We used Jeff’s services to sell our old house and purchase a new one. We selected him after seeing his ad in the Queen’s Alumni Review and interviewing more than 5 different Realtor®s. We were impressed by his in-depth knowledge of the neighbourhood. More importantly, my husband and I really appreciated his non-pushy, professional approach. Jeff gave us excellent advice on what needed to be done to update our old house, including recommending some of the contractors to do the work. When it came to the purchase of our new house, it took 3 years of looking to find what we wanted! We never felt under pressure throughout this whole time and are thrilled to have finally found our dream house thanks to Jeff’s negotiation skills. — J.C. & M.H.

We have found Janny Mills to be a Realtor® of unparalleled energy, trustworthiness and expertise.

As first-time homebuyers, we relied on Janny’s advice and knowledge throughout the entire process. We never felt pressured by Janny — she genuinely wanted to find the best house for our needs. Her experience helped us to see past the flashy presentations of some properties to understand their underlying flaws, and her vision helped us catch the “diamond in the rough” that we eventually bought. Janny’s expertise was essential during the tough negotiations to buy our house — she protected our interests and made sure that the seller honoured all obligations. She also impressed us with her broad range of contacts, ranging from home inspection to insurance. Finally, her advice on what renovations to take on (and which to avoid) has increased the value and livability of our home.

Every time we come home, we feel so lucky that we found a home with everything that we needed in a neighborhood we like… and in our price range. We have already enthusiastically recommended her to our friends, and to any who would listen. — C.S. & S.S.

After listing with two other Brokers, we found Janny Mills and her team were extremely professional. The feedback was prompt & the sale of the property was quick. Honesty and reliability were key. Thank you guys… we would gladly list again in the future. — F.S.

As first-time home-buyers, we needed someone who could guide us through the process, offering advice and assistance every step of the way. Janny and her team were exactly what we were looking for. Their knowledge, experience and commitment to us as clients ensured we were always comfortable in the decisions we were making, which made the whole process of buying a home a pleasant one. They were always available to us when questions arose, and working with Janny was delightful. Her friendly and personal approach, in addition to her clear understanding of the housing market, left us confident in knowing we got the home we wanted, and at a price that was fair. Thanks to Janny and everyone at the Central Ottawa Royal LePage office! — J.D. & family

We would like to take this opportunity to thank you and your team for the fine job that you did in selling our property. We liked your clear and organized approach and the way that everything happened as it was supposed to. This resulted in lots of interest in our property and a quick sale at an excellent price. Thanks again, and all the best in the future. — M.L. & R.L.

We were very pleased with the prompt service you and your team provided and the results were outstanding — from your initial contact to the marketing plan for our property and the speed with which it was implemented. You were experienced, and your professionalism was evident throughout the entire transaction. It was a pleasure meeting and working with you and your team. — C.M. & R.W.

Janny Mills is a fantastic Realtor® …We appreciated her direct approach, her keen eye and her honesty…she took our personalities and lifestyle into consideration … We didn’t just buy a house, Janny helped us to buy a home. — A.P. & D.H.